Last updated: 10 February 2026
By accessing and using Ordafy Shop ("Service", "Platform", "we", "us", or "our"), a product of Ordafy Limited, a UK company (Registration Number: RC:16063522), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services. Your continued use of the Service constitutes acceptance of any modifications to these terms.
To use our services, you must meet the following requirements:
You agree not to:
As a Product Provider, you are responsible for:
Ordafy Shop is not responsible for the conduct of product sellers or the actions of providers. We reserve the right to remove products that violate our policies or applicable laws.
As a Service Provider, you are responsible for:
Ordafy Shop facilitates service bookings but is not responsible for the condition of services or the conduct of service providers. We reserve the right to remove services that violate our policies or applicable laws.
Service bookings are subject to availability and service provider approval. Bookings may require a deposit to secure the reservation. The remaining balance is typically due before or at the service date, as specified by the service provider.
Cancellation policies are set by individual service providers and may vary. Cancellation fees and refund eligibility depend on the timing of cancellation and the service's stated policy. Ordafy facilitates refunds but does not guarantee them.
Service booking fees include:
Customers are responsible for leaving the service in the same condition as received. Service providers may charge for damages, excessive cleaning, or violations of service rules. Disputes regarding damages will be resolved between the provider and service provider, with Ordafy facilitating communication when needed.
To become an affiliate, you must apply through our platform and receive approval from Ordafy. Affiliate accounts are subject to review and may be suspended or terminated for violations of these Terms or our Affiliate Program policies.
Affiliates earn commissions on:
Commissions become available for payout after:
Payouts are processed via Stripe Connect. Affiliates must complete Stripe onboarding to receive payouts. Ordafy reserves the right to withhold payouts in cases of fraud, disputes, or policy violations.
Affiliates are prohibited from:
All payments are processed through Stripe, our third-party payment processor. By using our Service, you agree to Stripe's terms and conditions. We do not store your complete payment card information. Ordafy supports multiple currencies and payment methods globally.
Ordafy charges a platform fee on each product order, which includes:
Fees are clearly disclosed during product creation and checkout. Providers can choose to absorb fees or pass them to customers.
For service bookings, Ordafy charges:
Service booking fees are clearly displayed before confirmation. Providers are responsible for all fees associated with their service bookings.
Customer payments for product orders are received by Ordafy and held by the platform until eligibility conditions are met. Funds are payable to providers only after eligibility conditions are met (as defined below). Until then, funds remain on the platform; Ordafy does not hold funds "on behalf of" providers, and providers do not have ownership of or a right to withdraw those funds before release.
Payouts to providers are subject to Ordafy's eligibility rules and refund window:
When eligible, Ordafy releases (transfers) funds to the provider's connected Stripe account. After release, providers may pay out to their bank via Stripe (e.g. Stripe Embedded Payouts). Payout Methods: Providers receive releases via Stripe Connect. Manual payout requests (if offered) are reviewed and processed within 1-2 business days after approval. Please ensure your Stripe and bank details are accurate and verified.
Payout fees charged by Stripe may apply when providers withdraw released funds to their bank account. These fees are set by Stripe and are visible in the provider's Stripe dashboard.
Service booking revenue is received by Ordafy and held until eligibility conditions are met. Funds are payable to service providers after eligibility conditions are met (booking completed, refund window passed, no active disputes, Stripe Connect in good standing). Ordafy does not hold funds "on behalf of" service providers before release.
Payout fees charged by Stripe may apply when service providers withdraw released funds to their bank account. These fees are set by Stripe and are visible in the service provider's Stripe dashboard.
Affiliate commissions are paid out according to:
Payout fees charged by Stripe may apply when affiliates withdraw funds to their bank account. These fees are set by Stripe and are visible in the affiliate's Stripe dashboard.
Refund policies are set by individual businesses and service providers. Ordafy facilitates refunds but does not guarantee them. Refunds may be processed from platform-held funds (before release) or, if funds have already been released to the provider or service provider, from their Stripe account; in the latter case, our refund recovery process may apply (see our refund runbook and support documentation).
In case of chargebacks, providers and service providers are responsible for providing evidence to dispute fraudulent claims. Excessive chargebacks may result in account suspension.
For service bookings, refunds are subject to the service provider's cancellation policy. Ordafy will process refunds according to the stated policy, minus any applicable platform fees.
Ordafy supports transactions in multiple currencies. Currency conversion is handled by Stripe at current exchange rates. Providers and service providers receive payouts in their selected currency. Exchange rate fluctuations may affect final payout amounts.
Providers and service providers are responsible for collecting, reporting, and remitting all applicable taxes on product sales and service bookings. Ordafy provides transaction reports but does not provide tax advice. Consult a tax professional for guidance. Affiliates are responsible for reporting and paying taxes on commission earnings according to their local tax laws.
Ordafy provides comprehensive order management features:
Providers control transfer and refund terms. Customers must comply with provider policies and Ordafy's terms when transferring or reselling order items.
The Ordafy platform, including all content, features, functionality, software, code, designs, logos, trademarks, and service marks, is owned by Ordafy Limited.
By posting content on the Platform, you grant Ordafy a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, display, and perform your content in connection with operating and promoting the Service. You retain all ownership rights to your content.
We respect intellectual property rights and expect users to do the same. If you believe your copyright has been infringed, please contact us at support@ordafy.com with detailed information. We will investigate and take appropriate action, including removing infringing content and terminating repeat offenders' accounts.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:
We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Ordafy does not guarantee the quality, safety, or legality of products listed on the Platform. We are not responsible for product cancellations, changes, or provider conduct. Customers assume all risks associated with ordering products.
Ordafy does not guarantee the quality, safety, condition, or legality of services listed on the Platform. We are not responsible for service cancellations, changes, or service provider conduct. Providers assume all risks associated with booking and using services. We recommend conducting service inspections before finalizing bookings.
Ordafy does not guarantee that affiliates will earn commissions. Commissions are subject to successful referrals, product completion, service booking completion, and compliance with our affiliate program terms. We reserve the right to withhold or reverse commissions in cases of fraud, policy violations, or disputes.
To the maximum extent permitted by law, Ordafy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability shall not exceed the greater of (a) $100 or (b) the amount you paid to Ordafy in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Ordafy, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
Before filing a claim, you agree to contact us at support@ordafy.com to attempt to resolve the dispute informally. We will work in good faith to resolve disputes within 30 days.
If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the Arbitration Rules of the London Court of International Arbitration (LCIA). Arbitration will be conducted in London, United Kingdom, or another mutually agreed location.
You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative actions.
We reserve the right to suspend or terminate your account at any time, with or without notice, for:
Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.
We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Platform at least 30 days before taking effect. Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.
These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles. Any disputes not subject to arbitration shall be brought exclusively in the courts located in London, United Kingdom.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Ordafy regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.
For questions about these Terms, please contact us:
Terms of Service · Privacy Policy · Cookie Policy · Refund Policy
