Last updated: 10 February 2026
Ordafy Shop ("we", "us", "our", or "Ordafy Shop") is a product of Ordafy Limited, a UK company (Registration Number: RC:16063522). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business management and order and booking platform, including our website, mobile applications, and services (collectively, the "Service"). Please read this policy carefully to understand our practices regarding your personal data.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
We collect information that you provide directly to us, including:
When you use our Service, we automatically collect:
We may receive information about you from third-party services, including payment processors (Stripe), analytics providers (Google Analytics), social media platforms (when you connect your account), and product partners.
We use the information we collect for the following purposes:
We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our legal rights and interests.
Ordafy Shop does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We share information with trusted third-party service providers who perform services on our behalf:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
When you order a product, we share your registration information (name, email, order details, and custom field responses) with the business so they can manage the product and communicate with customers. Providers are required to protect your information and use it only for product-related purposes.
When you book a service, we share your booking information (name, email, contact details, product information, customer count, and special requests) with the service provider so they can manage the booking and communicate with you. Service providers are required to protect your information and use it only for booking-related purposes.
Service providers may also receive information about your organization and product history to assess booking requests.
When you are referred by an affiliate, we may share limited information (referral source, affiliate ID) with the referring affiliate for commission tracking purposes. We do not share your personal details with affiliates without your explicit consent.
In the product of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
We may share your information with third parties when you explicitly consent to such sharing.
We implement industry-standard technical and organizational security measures to protect your personal information:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Depending on your location, you may have the following rights:
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
To exercise any of these rights, please contact us at support@ordafy.com or through your account settings. We will respond to your request within 30 days (or as required by applicable law). We may require verification of your identity before processing certain requests.
We retain your personal information for as long as necessary to:
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, tax, or regulatory purposes. Some information may remain in backup systems for a limited period.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information in accordance with this Privacy Policy.
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
We use cookies and similar tracking technologies to collect and track information about your use of our Service. For detailed information about our use of cookies, please see our Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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