Refund Policy

1. Who sets refund rules

Refund eligibility and time limits are set by providers (for product orders and service bookings). Ordafy does not set these rules; we process refunds according to the policy shown on each listing at the time of purchase.

For providers and service providers: Ordafy holds customer payments until after the product or service is delivered and a short refund window. Funds are payable to you only after those eligibility conditions are met. See our Terms of Service for full payout and fund-holding terms.

2. Product orders

• Time limits: Many products allow refunds only until a certain number of days before the date (e.g. 7 or 14 days). The exact window is shown on the product page and at checkout.
• Full vs partial refunds: Providers may allow full or partial refunds. The refund amount will be shown when you request a refund.
• Fees: Platform and payment processing fees may be non-refundable in whole or in part, depending on the provider’s policy.

3. Service bookings

• Cancellation policy: Each service has its own cancellation and refund policy (e.g. full refund if cancelled 30 days before, partial refund if 14 days before).
• Refund amount: Refunds are processed according to the service’s stated policy. Any applicable platform fees will be handled as described on the booking.

4. How to request a refund

Request a refund from your account: Dashboard → Orders (products) or My Service Bookings (services). Select the order or booking and follow the refund option. Refunds are typically processed within a few business days; timing may depend on your bank or card issuer.

5. Disputes and chargebacks

If you have a dispute about a refund, contact the provider or service first. Chargebacks (disputes raised with your card issuer) may result in account restrictions. See our Terms of Service for more on refunds and chargebacks.