Using the Check-In Interface: Managing Product Entry
Master Ordafy's check-in interface for smooth entry and fulfilment. Learn how to scan order/booking QR codes, handle special cases, and track check-ins in real-time.
Introduction
The check-in interface is your tool for managing entry and fulfilment efficiently. Whether handling small gatherings or larger events, proper use of check-in tools ensures smooth operations.
Accessing the Check-In Interface
Navigate to your listing dashboard and click "Check-In" or access it directly from the business management page. The interface is optimized for both desktop and mobile devices.
QR Code Scanning
The primary check-in method uses QR code scanning:
- Open the check-in interface
- Use your device camera or scanner to scan customer QR codes
- The system automatically verifies the order or booking and checks in the customer
- Confirm check-in completion
Manual Check-In
For cases where QR codes aren't available:
- Search for customers by name or email
- Select the correct order or booking from the list
- Manually mark as checked in
- Add notes if needed
Real-Time Statistics
Monitor check-in progress with live statistics:
- Total orders/bookings
- Checked-in count
- Remaining capacity
- Check-in rate percentage
- Statistics by variant or type
Handling Special Cases
Manage various scenarios:
- Duplicate Check-Ins: System prevents duplicate check-ins automatically
- Invalid or Refunded: Handle cancelled or refunded orders/bookings appropriately
- VIP Access: Use special check-in processes for VIP customers
- Group Check-Ins: Check in multiple customers from the same order
Offline Mode
Ordafy's check-in app works offline. Check-ins sync automatically when connectivity is restored, ensuring you never lose data.
Exporting Check-In Data
Export check-in lists during or after your event or service for:
- Security purposes
- Catering or capacity counts
- Post-event analysis
- Certificates or records
Best Practices
- Test check-in equipment before go-live
- Train staff on the interface
- Have backup devices ready
- Monitor statistics throughout
- Export data immediately after
Conclusion
Mastering the check-in interface ensures smooth entry and accurate tracking. Practice with test orders or bookings before going live to build confidence.