Product Day Checklist: Final Preparations for a Successful Product

Introduction

The day before and day of your product require careful attention to detail. This checklist ensures you've covered all essential preparations for a smooth, successful product.

One Day Before Your Product

Final Product Details Review:

✓ Review all product information on your Ordafy dashboard
✓ Verify date, time, and location details are correct
✓ Check that all variants and pricing are accurate
✓ Confirm product description and agenda are up to date
✓ Review and test all product links (virtual meeting links, etc.)

Service/Virtual Platform Preparation:

✓ Confirm service reservation and access times
✓ Test virtual meeting platform and links
✓ Verify all technical equipment is working
✓ Confirm internet connectivity and backup options
✓ Check that service has all required amenities
✓ Review service setup requirements and floor plan

Check-in Preparation:

✓ Export and review customer list
✓ Test QR code scanning functionality
✓ Charge all devices and backup batteries
✓ Download check-in app updates
✓ Prepare backup manual check-in procedures
✓ Organize customer lists by variant or type if needed

Staff and Team Coordination:

✓ Confirm all staff assignments and schedules
✓ Brief team members on their roles
✓ Share check-in procedures with staff
✓ Provide contact information for product day
✓ Review emergency procedures with team

Communication Preparation:

✓ Send final reminder email to all customers
✓ Prepare emergency contact information list
✓ Draft any day-of announcements you might need
✓ Set up automated responses for customer inquiries

Product Day - Morning Preparations

Early Morning Tasks:

✓ Send early morning reminder to customers
✓ Review final check-in numbers
✓ Check weather conditions (for outdoor products)
✓ Confirm service access and setup times
✓ Charge all devices and prepare backup equipment
✓ Pack all necessary materials and documents

Before Arriving at Service:

✓ Bring printed customer lists as backup
✓ Pack all check-in devices and chargers
✓ Bring signage and directional materials
✓ Prepare name tags or badges if needed
✓ Bring contact lists and emergency information
✓ Pack any promotional materials or handouts

Product Day - Setup

Service Setup:

✓ Arrive early (at least 2 hours before product start)
✓ Set up check-in stations in accessible locations
✓ Place clear signage directing customers
✓ Test all technical equipment and platforms
✓ Verify internet connectivity and backup options
✓ Set up registration tables with materials
✓ Confirm seating arrangements are correct

Technical Setup:

✓ Test sound system and microphones
✓ Verify projection equipment is working
✓ Test virtual meeting platform if applicable
✓ Ensure all devices are charged and ready
✓ Set up backup equipment in case of failure

Product Day - During Product

Check-in Management:

✓ Open check-in 30-60 minutes before start time
✓ Monitor check-in progress in real-time
✓ Have staff available to assist with issues
✓ Track check-in statistics
✓ Handle special cases gracefully

Ongoing Monitoring:

✓ Monitor product dashboard for any issues
✓ Respond promptly to customer questions
✓ Track check-in and engagement metrics
✓ Address any technical issues immediately
✓ Ensure smooth flow of product activities

Product Day - Post-Product

Immediate Actions:

✓ Export final check-in data
✓ Gather feedback from staff about any issues
✓ Document any problems or incidents
✓ Secure all equipment and materials
✓ Thank service staff and vendors

Emergency Preparedness

Be prepared for common issues:

✓ Have backup devices for check-in
✓ Prepare manual check-in procedures
✓ Know emergency contact numbers
✓ Have backup internet connectivity options
✓ Prepare for weather-related issues
✓ Plan for last-minute cancellations or changes

Quick Reference

Essential Items to Bring:

✓ Check-in devices (phones/tablets)
✓ Chargers and backup batteries
✓ Printed customer lists
✓ Product signage and materials
✓ Contact lists and emergency information
✓ Any promotional materials or handouts

Conclusion

Following this checklist ensures you're fully prepared for product day. Print this checklist and use it to verify you've covered all essential preparations. Remember: early preparation and attention to detail are key to product success!